Service & Maintenance
At Apex Air Conditioning And Refrigeration we are constantly aware of an overwhelming need for service by skilled engineers at acceptable charging rates. We have set ourselves the task of fulfilling that place in the market. it is now a legal requirement that a periodical check by certified personnel is required, with the following frequency, depending on the quantity used:
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3kg or more: at least once every 12 months - except for hermetically sealed systems containing less than 6 kg;
30kg or more: at least once every 6 months (12 months with an appropriate leakage detection system);
300kg or more: at least once every 3 months (6 months with an appropriate leakage detection system - which is anyway mandatory).
Our national service team is organised directly from our service centre and is geared to receive calls, faxes and emails 24 hours a day, 7 days a week, 365 days a year. All calls are logged into our service management system, which makes it possible for us to give you, the customer real time update reports.
In general, we are able to offer a prompt and efficient troubleshooting service to any type of refrigeration or air conditioning. In urgent cases we will attend on the same day.
A national team of engineers is co-ordinated by our call centre to respond promptly to service calls.
All of our service vehicles are equipped with state-of-the-art technology and a range of spares to ensure timely fault diagnosis and the highest possible ratio of first time fixes.
However, most commercial refrigeration and air conditioning equipment
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Works better
Lasts longer
Breaks down less often
We are able to design a maintenance contract to your specific needs should you so require. The initial step is usually a survey of all of the equipment in your location. We will then give a report on the condition of all equipment together with a quotation for maintenance.
Service agreements packages are available to best suit the specific requirements of your business. An asset register identifying the equipment covered by the agreement is maintained on our service management system. Performance monitoring data is measured against a series of key performance indicators, to provide us with essential preventative maintenance information.